Returns & Exchanges

At Heart & Soil, we want you to love your sustainable fashion choices; if you are not completely satisfied, we offer 30-day returns and exchanges on all unworn items in original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items with original tags attached.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

• 4.
  Receive Your Refund

  After our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.