Frequently Asked Questions
Everything you need to know about shopping with Heart & Soil.
What is the Heart & Soil philosophy on sustainability?
We prioritize the planet by using organic cotton, recycled fibers, and low-impact dyes in all our collections to ensure your fashion choices feel as good as they look.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are always free to ensure you find your perfect fit.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific destination.
How should I care for my Heart & Soil garments?
To extend the life of your clothing and reduce environmental impact, we recommend washing in cold water and hanging to dry whenever possible.